Terms & Conditions

These Terms & Conditions apply when a consumer buys services, packages, workshops, events or digital content from Sittingwell Ltd trading as It’s All About Health through our website, booking links or other distance-selling methods.

1. Who we are

1.1 We are Sittingwell Ltd trading as It’s All About Health, a company registered in England and Wales under company number 07477148. Our registered and trading address is Horsey View Farm, Newtown, Kingsbury Episcopi, Martock, Somerset, TA12 6BQ.

1.2 You can contact us at hello@itsallabouthealth.co.uk or on 01935 507910.

1.3 We are not currently registered for VAT.

2. These terms and your statutory rights

2.1 Please read these terms before booking or buying. They form part of the contract between you and us.

2.2 Nothing in these terms limits any rights you have under consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where they apply.

3. Booking and contract formation

3.1 Appointments are normally booked through our GoHighLevel calendar. Other services, workshops and digital products may be purchased through our website or GoHighLevel checkout pages.

3.2 A booking or order is an offer by you to buy the relevant service or digital content. A contract is formed when we accept the booking or order and send confirmation, or when we begin providing the service or digital content with your agreement, whichever occurs first.

3.3 Please check the information you provide to us is accurate. If you notice an error, contact us as soon as possible.

4. Prices and payment

4.1 The price payable is the price shown at the time you book or order. We will tell you about any additional charge before you commit to pay.

4.2 Online payments are normally processed by Stripe. In-person payments may also be taken through SumUp. We do not store complete payment-card details.

4.3 Unless we expressly agree otherwise, payment is due in full at the time of booking or purchase. Where an instalment option is offered, the payment schedule will be shown before purchase.

4.4 If a price is obviously incorrect and you could reasonably have recognised the error, we may reject or cancel the order and refund any amount already paid.

5. 1:1 appointments

5.1 1:1 appointments may be provided online by Zoom or in person, depending on the service booked.

5.2 If you need to cancel or reschedule an appointment, please give at least 24 hours’ notice. If less than 24 hours’ notice is given, or you do not attend, we may charge the full appointment fee, subject to your statutory rights and any exceptional circumstances we agree to take into account.

5.3 Once an appointment has been fully provided, no refund is normally due simply because you change your mind. This does not affect your rights if the service was not provided with reasonable care and skill or did not otherwise conform to the contract.

6. Statutory cancellation rights for services booked at a distance

6.1 If you are a consumer and book a service online, by telephone or by another distance method, you will normally have 14 days from the day after the contract is made to cancel without giving a reason, unless an exception applies.

6.2 If you ask us to begin the service during the 14-day cancellation period and then cancel after the service has started, we may charge a proportionate amount for the service already supplied. If the service has been fully performed within that period after your express request and acknowledgement, the statutory right to cancel may end.

6.3 These statutory rights are separate from our 24-hour appointment cancellation policy. Where the law gives you a greater right, the statutory right takes priority.

7. Multi-session packages and programmes

7.1 We may sell multi-session packages, including 12-session PSYCH-K packages and spiritual coaching packages. Unless the sales page says otherwise, the package should be used within 12 months of purchase.

7.2 If you cancel a package after it has started, we will refund the unused portion on a pro-rata basis, after taking account of sessions already provided and subject to any statutory rights that apply.

7.3 Individual sessions within a package remain subject to the appointment cancellation provisions in clause 5.

8. Manifesting Magnificence and other digital content

8.1 Manifesting Magnificence is digital content supplied online. The paid version may include the pre-recorded course, downloads, community access and group calls as described on the sales page. Course access is currently provided on a lifetime basis, subject to clause 14 and the reasonable continued availability of the platform.

8.2 Access is normally provided immediately after successful payment.

8.3 Where you ask us to supply digital content immediately, before the end of the statutory 14-day cancellation period, we will ask you to give express consent to immediate supply and to acknowledge that your statutory right to cancel the digital-content contract will be lost once supply begins.

8.4 In addition to your statutory rights, we offer a voluntary 30-day refund period for Manifesting Magnificence. If you decide the course is not right for you, email hello@itsallabouthealth.co.uk within 30 days of purchase. We will refund the amount paid and may end your access to the paid course, community and associated paid materials.

8.5 If you chose an instalment plan and use the 30-day refund right, we will stop future instalments and refund instalments already paid. After the 30-day voluntary refund period, the instalment arrangement shown at checkout will continue unless we expressly agree otherwise.

8.6 Nothing in this clause removes your rights where digital content is faulty, not as described or does not otherwise meet the standards required by law.

9. Group calls, workshops and events

9.1 We may sell places on live online workshops, group calls and, in future, in-person workshops or events.

9.2 If a statutory 14-day cancellation right applies to your booking, that right takes priority over our event policy below.

9.3 After any statutory cancellation period has ended, places are normally non-refundable if you cannot attend. Where practical, we may allow you to transfer to a future equivalent event. This is subject to availability and may not be possible where preparatory work, materials or pre-event activity has already begun.

9.4 You may transfer your place to another person up to seven days before the event, provided you tell us in writing and the substitute participant meets any eligibility or preparation requirements.

9.5 If we cancel an event, we will offer a full refund of the event fee. If we reschedule, we will offer you the new date and, if you cannot attend it, a full refund.

10. Free downloads and free content

10.1 Free downloads and resources are provided for general information and personal use only unless we expressly state otherwise.

10.2 Where a free download is linked to marketing emails, we will ask you to opt in. You can unsubscribe at any time using the link in our emails.

11. Your responsibilities

11.1 Please provide accurate information and tell us about anything reasonably relevant to the safe or appropriate delivery of the service.

11.2 Online sessions and group activities require a suitable device, internet connection and a private environment where appropriate. You are responsible for your own equipment and connection.

11.3 Course accounts, login details and paid materials are for your personal use and must not be shared, copied, resold or distributed without our permission.

12. Health, wellbeing and outcomes

12.1 Our services are complementary wellbeing, coaching and personal-development services. The precise nature of the service will be explained on the relevant page or before your appointment.

12.2 We do not guarantee a particular health, emotional, financial, business or personal outcome. Individual experiences vary.

12.3 Information on our website, in courses or workshops is not a substitute for diagnosis, treatment or advice from an appropriately qualified medical professional. If you are concerned about a medical condition, seek appropriate medical advice.

13. Changes to services, digital content or events

13.1 We may make reasonable changes that do not materially reduce what you purchased, for example to update content, improve delivery or respond to legal, technical or safety requirements.

13.2 If a material change significantly affects what you bought, we will tell you and provide any remedy required by law.

14. Availability and interruption

14.1 We take reasonable steps to keep online services and digital content available, but we cannot promise uninterrupted access at all times. Maintenance, platform changes, internet failures and events outside our reasonable control may cause temporary interruption.

14.2 If a prolonged problem means we cannot provide what you bought, we will provide the remedy required by law and may offer an alternative or refund where appropriate.

15. Intellectual property

15.1 Unless otherwise stated, the copyright and other intellectual property rights in our website, course materials, recordings, downloads, workshop materials and branding belong to or are licensed to Sittingwell Ltd.

15.2 You may use paid and free materials for your own personal, non-commercial use. You must not reproduce, distribute, sell, teach from, publish or commercially exploit them without our written permission.

16. Our responsibility to you

16.1 We are responsible for losses you suffer that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

16.2 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

16.3 If you use our services for business purposes, business losses are outside the scope of these consumer terms unless we expressly agree otherwise in writing.

17. Complaints

17.1 Please contact us first if you are unhappy with a service or purchase. Email hello@itsallabouthealth.co.uk or telephone 01935 507910. Complaints are handled by Rachael and Lorna.

17.2 We are not currently a member of an Alternative Dispute Resolution scheme.

18. Ending the contract by us

18.1 We may end or suspend a service or access where you materially breach these terms, fail to make a payment due, misuse our materials or behave in a way that makes safe or appropriate delivery impracticable. We will act reasonably and will not remove any statutory rights.

19. General

19.1 If any provision is found unenforceable, the remaining provisions will continue to apply.

19.2 No person other than you and us has rights under this contract unless the law says otherwise.

19.3 These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory consumer protections and may also be entitled to bring proceedings in your local courts.

19.4 We may update these terms for future purchases. The version applying to your purchase is the version in force when your contract is made, unless a change is required by law or you agree to it.

20. How to cancel

20.1 To cancel where you have a right to do so, email hello@itsallabouthealth.co.uk with your name, the service or product purchased, the date of purchase and a clear statement that you wish to cancel. You may also contact us by telephone or use the model cancellation form at the end of these terms. You do not have to use the form.